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Customer Service

  • Shipping & Delivery

    Shipping is free on all items. Free shipping is defined as "shipping included." Original shipping cost will be deducted from all returns.

  • Privacy & Security

    BARRACUDA WATERGARDENS recognizes the importance of protecting the privacy of all information provided by users of our web site, new account applicants, recipients of our e-mail promotions, and all existing customers. Any information we collect may be used to improve the content of our Web page for visitors. The information we collect is not shared with any third party, or other organizations for commercial purposes.

  • Returns & Replacements

    Returns accepted for a period of 30 days from the date of delivery. Original shipping costs will be deducted from the return amount. Returns will be accepted on new/unused products only. Return shipping to be paid buy the buyer. Working returned items that are received in condition other than new may be subject to a restocking fee up to 50% of the purchase price.

  • Ordering

    You can place an order on our website as a guest or you can create an account.

  • Payment Methods

    We take all major credit cards and Paypal. Cash & check also accepted for in-store purchases.

  • Viewing Orders

    Please login to your account to view past orders.

  • Updating Account Information

    Please login to your account to update your account information.

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